Terms of Service

Vinician is offered to clinics, treatment programs, and other organizational customers. Patients are not parties to these Terms and do not receive a patient-facing contract from Vinician.

A separate executed Business Associate Agreement governs all protected health information. If these Terms conflict with the BAA for PHI processing, the BAA controls.

• Customer warrants that it obtains valid patient consent for SMS before enrollment.
• Customer is responsible for staff authorization, configuration, and clinical workflows.
• Real patient data may not be entered into sandbox tenants.

Vinician is not a medical device, is not clinical decision support, and is not a substitute for professional judgment. Vinician is not for emergencies or crisis response. Patients and staff should call 911 for emergencies and may call or text 988 for mental health crisis support.

SMS carrier delivery is not guaranteed. Message delivery may be delayed, blocked, filtered, or unavailable due to carrier, device, network, or third-party conditions.

Customers may not misuse the service, interfere with security, reverse engineer the platform, upload unlawful content, or use the service outside applicable healthcare, privacy, SMS, and security requirements.

On termination, data return, retention, and destruction will be handled under the applicable agreement and BAA. Vinician may suspend or terminate access for breach, nonpayment, or legal or security risk.

Customer will indemnify Vinician for claims arising from customer data, instructions, consents, clinical use, or violation of law. Vinician's liability is limited to the maximum extent permitted by law and excludes indirect, consequential, special, punitive, lost-profit, and service-interruption damages.

These Terms are governed by Delaware law, without regard to conflict-of-law rules.

Questions may be sent to noah@vinician.com.